Business Analyst / Application Analyst (9-month contract)
Core
Lead end-to-end delivery and operational management of the Digital Wealth Management Helpdesk service, ensuring stable production support for digital investment platforms.
Role type
Senior Business Analyst / Application Analyst
Builds
Digital Wealth Management products and services
Domain
Financial Services / Wealth Management
Required skills
ITIL service management, incident and problem management, stakeholder liaison, requirement gathering and documentation, Agile backlog management, UAT coordination, production deployment support, service level management, KPI tracking, vendor coordination
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead end-to-end delivery and operational management of the Digital Wealth Management Helpdesk service; Act as primary liaison between business stakeholders, Product Owners, support teams, and external service providers; Drive service management governance including incident, problem, service request, escalation, and service level management; Partner with business stakeholders to translate strategic objectives into functional and non-functional requirements; Monitor production environments, manage system alerts, and coordinate with L3 support teams and third-party vendors; Track service performance metrics and prepare operational reporting; Gather, analyse, and document business requirements through stakeholder workshops; Support backlog grooming and prioritization within Agile delivery teams; Coordinate UAT execution, production deployment activities, and post-implementation support.