Virtual Account Management Officer, Digital Banking (Internet Finance)
Core
Manage virtual accounts and complaints via digital channels, conducting end-to-end investigations, reviewing voice recordings and transaction logs, and ensuring compliance with KYC/CDD and AML regulations.
Role type
Virtual Account Management Officer (Digital Banking)
Builds
Centralized department mailbox operations, internal compliance reports, and coordinated investigations across business units.
Domain
Banking / Financial Services / Compliance
Required skills
Virtual account administration, complaint management, end-to-end case investigation, voice recording analysis, transaction record review, system log analysis, KYC/CDD compliance, AML/CTF regulation adherence, blacklist screening, fraud monitoring, risk assessment, stakeholder coordination.
Preferred skills
Account opening experience, branch operations knowledge, audit and compliance requirements knowledge.
Technologies
Digital banking platforms, voice recording systems, transaction record systems, system logs, sanctions list databases, internal/external blacklist databases.
Responsibilities
Contact customers based on needs, conduct end-to-end case investigations, systematically review voice recordings and transaction records, manage centralized department mailbox, prepare internal reports, coordinate with business units for investigations, oversee administration of virtual accounts opened via digital channels, review and approve new account applications, conduct periodic account reviews (eKYC), perform real-time and retrospective screening against sanctions lists, monitor and analyze suspicious account activities, handle enquiries from front-line staff regarding online services and compliance procedures, support projects and manage operational support tasks.
Seniority
Mid-level, hands-on IC