Head of Customer Operations, Pension Risk Transfer (PRT) Operations
Core
Lead customer operations strategy and capability for the Pension Risk Transfer (PRT) business, supporting Trustees, schemes, and members through complex transactions.
Role type
Senior leadership (Head of Customer Operations)
Builds
Customer operations capability, service models, and operating frameworks for PRT transactions
Domain
UK Pension Risk Transfer / Defined Benefit Pensions
Required skills
UK PRT market expertise, Defined Benefit pension lifecycle knowledge, strategic commercial mindset, senior stakeholder management, people leadership, operational transformation
Preferred skills
Experience influencing executive-level decisions, building high-performing cultures
Technologies
N/A
Responsibilities
Shape and lead PRT customer operations strategy; Act as a strategic partner to Business Development; Lead end-to-end post-transaction customer operation; Build trusted senior relationships with Trustees and stakeholders; Own performance and governance of customer operations; Drive transformation and scalability; Provide visible leadership across Customer Operations; Influence wider PRT strategy and business decisions
Seniority
Senior, strategic leadership