Digital Banking - Business Analyst (Contract up to 40k)
Core
Partner with branch network teams and product owners to capture user operational friction, map customer journeys, and articulate functional specifications for digital banking platforms.
Role type
Business Analyst (Digital Banking)
Builds
Retail Mobile Apps, Internet Banking, e-Onboarding journeys, Faster Payment System (FPS)
Domain
Retail Banking / Financial Services
Deliverable
product features
Required skills
Stakeholder engagement, User journey mapping, BRD/User Story creation, UAT planning, Defect management, User training, Cross-departmental communication
Preferred skills
Mandarin proficiency
Technologies
Jira
Responsibilities
Partner with branch network teams and product owners to capture user operational friction; Formulate robust UAT plans and manage defect triage; Drive Live Verification Testing (LVT) and conduct user training workshops.
