Senior Claims Handler
Core
Process new and existing legal expenses claims, investigate, negotiate, and settle cases within agreed authority levels while providing guidance to policyholders and brokers.
Role type
Senior Claims Handler (Legal Expenses Insurance)
Builds
Resolved claims for policyholders and their legal representatives
Domain
Insurance / Legal Expenses
Deliverable
client delivery
Required skills
Claims investigation, negotiation, regulatory compliance, customer service, conflict management, prioritization, judgment under pressure
Preferred skills
Financial services experience, insurance claims background, Legal Expenses claims experience
Responsibilities
Liaise with panel and non-panel solicitors, negotiate claim settlements, guide customers on product components to protect costs, handle challenging customer interactions, meet KPIs and SLAs
Seniority
Senior, hands-on IC