Customer Service Representative
Core
Administer savings accounts and handle customer enquiries via telephone, email, chat, and text to ensure accurate service delivery.
Role type
Customer Service Representative (Banking)
Builds
Savings account administration and customer support services
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
telephone communication, written communication, banking operations, account administration, data processing, problem-solving, MS Office (Excel, Word), customer relationship management
Preferred skills
analytical skills, planning and organisational skills, ability to learn new skills
Responsibilities
Dealing with account enquiries via the telephone, Administer customer accounts during the lifecycle of their savings account, Dealing with customer queries via email, secure message, text and chat, The processing of all changes to customer static data, Communicate and escalate potential issues/risks in a prompt and effective manner, Adhere to internal targets enabling the customer to be serviced quickly, efficiently and without error