Application Support Analyst - AVP
Core
Provide business-facing and technical production support for business-critical Fixed Income applications, with a focus on eTrading and electronic trading workflows across Credit, Rates, and Repo.
Role type
Senior IC application support analyst (Fixed Income)
Builds
Supports business-critical trading platforms and workflows for Front Office Fixed Income Sales & Trading
Domain
Investment Banking / Fixed Income Markets
Required skills
Fixed Income product knowledge, eTrading workflow expertise, incident ownership, root cause analysis, stakeholder management, change management, vendor management, scripting/automation
Preferred skills
Experience with Bloomberg TOMS, eTOMS, ION Anvil, RFQ processing, venue connectivity
Technologies
Bloomberg TOMS, eTOMS, ION Anvil, database tools, diagnostic tools
Responsibilities
Provide day-to-day production support and proactive monitoring for Fixed Income applications; Own high-severity incidents end-to-end; Support releases, upgrades, and new functionality through testing and operational readiness; Investigate root causes and drive permanent remediation; Manage vendor escalations and issue tracking; Create and maintain runbooks and support documentation
Seniority
Senior, hands-on IC