Sr Lead Support Engineer
Core
Lead production stability efforts for the Wealth Management business by preventing issues, managing incidents, and collaborating with development teams in an Agile environment.
Role type
Senior Lead Support Engineer (Production)
Builds
Wealth Management business applications and operations
Domain
Financial Services / Cloud / Enterprise Applications
Required skills
Java, Database technologies, Cloud platforms (IaaS/PaaS/SaaS), Agile/XP methodologies, Incident/Change/Problem management, Root cause analysis, Project planning, ITIL processes
Preferred skills
SRE experience, DevOps experience, RESTful interfaces, Microservices architecture
Technologies
Java, J2EE, Pivotal Cloud Foundry, Spring Boot, React.js, Node.js, Oracle PL/SQL, GIT, Gradle, Maven, NPM, Bootstrap, CSS3, HTML4
Responsibilities
Lead production stability efforts and drive continuous improvement; Assist and drive Change/Incident/Problem Management processes; Provide leadership and guidance to junior staff; Consult with business unit partners to solve business problems; Manage and coordinate with onsite and offshore partners; Attend on-call rotations including weekends and after-hours for critical issues
Seniority
Senior, hands-on IC with leadership responsibilities