Sr Lead SW Support Engineer
Core
Lead production stability and support for Wealth Management business applications, collaborating with development teams to resolve critical incidents and drive continuous improvement.
Role type
Senior Lead Software Support Engineer (Production)
Builds
Wealth Management business applications and operations
Domain
Financial Services / Software Support
Required skills
Java, Database technologies, Cloud platforms (Azure, Pivotal Cloud Foundry), Agile/XP methodologies, ITIL processes, Change/Incident/Problem Management, Root cause analysis, Project planning and management, Compliance and audit procedures, Cross-team coordination (onsite/offshore)
Preferred skills
SRE experience, DevOps experience, Secure Software Development Lifecycle (SSDLC), Modern technical frameworks, RESTful interfaces, CI/CD tools (GIT, Gradle, Maven, NPM), Frontend technologies (React.js, Node.js, Bootstrap, CSS3, HTML4), Data technologies (Oracle PL/SQL, Data Bricks, NEO4J, DOTNET)
Technologies
Java, J2EE, Pivotal Cloud Foundry, Azure, Cloud Computing (IaaS, PaaS, SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring Batch, Spring Boot, Bootstrap, CSS3, HTML4, React.js, Node.js, JavaScript, Oracle PL/SQL, Data Bricks, NEO4J, DOTNET
Responsibilities
Lead production stability efforts to prevent and resolve issues; Assist and drive Change, Incident, and Problem Management processes; Provide leadership and guidance to junior staff; Consult with business unit partners to solve business problems; Help direct systems projects including planning and status reporting; Ensure compliance with audit requirements and change control procedures; Coordinate with onsite and offshore partners to support applications; Attend on-call rotations including weekends and after-hours for critical production issues
Seniority
Senior, hands-on IC with leadership responsibilities