Content Designer
Core
Crafting precise, accessible, and on-brand copy for the Starling app, online bank, and customer communications to demystify complex financial concepts and drive customer behavior.
Role type
Content Designer (UX Writing)
Builds
The Starling mobile app, online banking platform, and customer-facing communications.
Domain
Fintech / Digital Banking
Deliverable
product features
Required skills
UX writing, content strategy, user research, regulatory compliance, copy editing, data-driven decision making, cross-functional collaboration
Preferred skills
Experience in app content design, portfolio of writing samples, ability to explain word choices strategically
Technologies
None explicitly stated
Responsibilities
Crafting precise, accessible, and on-brand copy for the Starling app, online bank, and customer comms; Getting under the skin of complicated concepts and finding ways to explain them clearly; Working closely with product designers, managers, and user researchers to create intuitive and effective customer experiences; Conducting research to inform and review copy decisions; Exploring solutions that satisfy regulatory requirements and meet customer needs; Developing guidance, templates, and frameworks to scale the impact of content design at Starling