Senior Product Support Advisor
Core
Senior Product Support Advisor acting as the primary liaison between Fiserv and Bank of America stakeholders to drive product enhancements, feature delivery, and operational readiness for the Clover product family.
Role type
Senior IC product support advisor
Builds
Fiserv Clover product features and operational readiness for Bank of America clients
Domain
Fintech / Merchant Payments / Point-of-Sale
Deliverable
product features
Required skills
Merchant payments expertise, Point-of-Sale solutions knowledge, Cross-functional collaboration, Product lifecycle management, Stakeholder presentation, Issue resolution
Preferred skills
Clover platform experience, Fiserv Merchant solutions support, Large financial institution partner support, Product training delivery, Merchant acquiring experience
Technologies
Clover platform, SaaS solutions
Responsibilities
Act as primary liaison between internal teams and Bank of America stakeholders; Serve as subject matter expert for Clover hardware, software, and SaaS solutions; Build partnerships with bank and internal teams; Present product requirements and updates to cross-functional stakeholders; Support cross-functional project execution; Engage with Bank sales teams for opportunity assessments; Advocate for client needs internally.
Seniority
Senior, hands-on IC
