VP, L3 End User Services Site Reliability Engineer (SRE) Lead - SMBC
Core
Define and operationalize SLOs, build telemetry for endpoint reliability, and lead automation to reduce manual toil for End User Services across APAC markets.
Role type
VP, Site Reliability Engineering Lead
Builds
Automated patching, device provisioning, DR failover workflows, and self-healing runbooks for EUS services
Domain
Banking/Financial Services, Endpoint Management, Cloud Infrastructure
Required skills
SRE leadership, SLI/SLO definition, error budget management, automation design, root-cause analysis, capacity engineering, mentoring
Preferred skills
Banking/financial services experience, regulatory knowledge (MAS TRM), Microsoft 365/Azure expertise
Technologies
Microsoft Intune, Graph API, Digital Employee Experience (DEX), PowerShell, Python, Terraform, Ansible, ServiceNow, Windows 10/11, iOS
Responsibilities
Define endpoint reliability indicators and build telemetry; establish SLOs and error budgets; design automation for patching and device provisioning; lead problem management and RCA; mentor embedded SRE champions
Seniority
VP, strategic leadership with hands-on technical authority