IGA Operations and Support Lead - VP
Core
Lead enterprise identity governance services, unifying platform run, access operations, governance, and service excellence to ensure reliable, secure, and efficient operations.
Role type
VP-level IGA Operations and Support Lead
Builds
Enterprise IAM/IGA operating model, service catalogues, and operational resilience for identity lifecycle management.
Domain
Financial Services / Identity Governance and Administration (IGA)
Required skills
IAM operations leadership, SailPoint platform expertise, IT service management, access certification, segregation of duties, vendor governance, workforce planning, risk and control management, change governance, production controls, stakeholder influence
Preferred skills
CISSP, CISM, CISA, ITIL, ServiceNow, workflow automation, PAM, zero trust, cloud identity, scripting
Technologies
SailPoint IdentityIQ, SailPoint IdentityNow, ServiceNow, PAM, cloud identity
Responsibilities
Provide single-point accountability across Platform Run, Access Operations, Governance Operations, and Service Excellence; Establish common service catalogues, SLAs, and escalation paths; Ensure stable operation of SailPoint and supporting infrastructure; Oversee joiner/mover/leaver administration and access certification; Define measures for demand, SLAs, backlog, and automation; Maintain audit readiness and control ownership; Own workforce planning and vendor governance.
Seniority
VP, strategic leadership & operational oversight