General Liability Major Case Specialist
Core
Investigate, evaluate, reserve, negotiate, and resolve the most complex, high-exposure, and highest-severity injury and/or property damage claims within appropriate authority.
Role type
Senior IC major case specialist (general liability)
Builds
Resolved complex claims and litigation outcomes
Domain
Insurance / Property Casualty
Deliverable
client delivery
Required skills
complex claim investigation, liability assessment, damage estimation, coverage dispute resolution, litigation management, negotiation, strategic claim handling, policy interpretation, state/federal insurance regulations knowledge
Preferred skills
advanced Microsoft Office, enterprise technology systems, AI tools adaptation, report presentation, cross-functional coordination
Technologies
claims management software, estimating software, Microsoft Office, enterprise platforms
Responsibilities
Independently manage and oversee an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution; Conduct detailed investigations to gather evidence, assess liability and determine extent of damages; Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable resolutions; Partner with Counsel to develop, direct, and execute litigation management strategies; Prepare and present detailed reports on claim status, trends and outcomes to senior management; Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.
Seniority
Senior, hands-on IC