Site Reliability Engineering Lead
Core
Lead APAC platform monitoring, observability, and incident response for a business-critical global technology environment.
Role type
Senior IC Site Reliability Engineering Lead
Builds
Production applications and platforms availability, performance, and reliability
Domain
Technology / Cloud Operations / Observability
Required skills
Site reliability engineering, production monitoring, incident response, root-cause analysis, distributed tracing, alert management, technical leadership, operational runbook development, stakeholder communication
Preferred skills
Cloud platforms, scripting, automation, infrastructure as code, shift coverage management
Technologies
Datadog, New Relic, Prometheus, Grafana, Jaeger, Zipkin, OpenTelemetry, Splunk, Elastic, Checkly, PagerDuty, Opsgenie, Jira
Responsibilities
Lead site reliability and production monitoring activities across APAC; Monitor application availability, platform performance, infrastructure health, logs and operational alerts; Investigate production issues and coordinate escalation to engineering, infrastructure and platform teams; Lead major incident response and provide clear, timely updates to relevant stakeholders; Use metrics, logs and distributed tracing to identify and diagnose production issues; Support root-cause analysis and track corrective actions following incidents; Build and improve monitoring dashboards, alerts and observability workflows; Improve alert quality and reduce unnecessary or repetitive operational alerts; Identify recurring incidents, monitoring gaps and opportunities to improve platform reliability; Develop and maintain operational runbooks, incident procedures and escalation paths; Provide technical guidance and oversight to the regional monitoring team; Work closely with regional and global engineering, cloud operations and infrastructure teams; Support the development of shift, weekend and public-holiday coverage arrangements.