Customer Digital Platform, Consultant
Core
Lead the continuous enhancement and evolution of customer-facing digital platforms by partnering with business stakeholders and platform teams to identify opportunities, prioritize initiatives, and deliver capabilities that enhance customer experience and business outcomes.
Role type
Senior IC digital platform consultant (business enablement & application management)
Builds
Scalable and sustainable technology solutions for customer-facing digital platforms
Domain
Insurance / Digital Transformation / Application Management
Required skills
Stakeholder influence, Agile/Waterfall delivery leadership, Application incident management, Project governance, Strategic thinking, Cross-functional collaboration
Preferred skills
Experience in Web/Mobile Application Development, Team management, Customer-centric mindset
Technologies
ELK, Dynatrace, Confluence, JIRA
Responsibilities
Collaborate with business and technology stakeholders to maximize business value through technology investments; Translate business requirements into scalable and sustainable technology solutions; Evaluate technology options, assess trade-offs, and recommend solutions that balance cost, risk, speed, and long-term value; Support portfolio planning, investment prioritization, and roadmap development; Manage application lifecycle, service delivery targets, and functional demand prioritization.
Seniority
Senior, hands-on IC with management responsibilities
