IT Director, Claims
Core
Owns technology strategy, delivery, and operations for the Claims organization, serving as the main IT partner to Claims leadership across FNOL, adjudication, litigation, and payments.
Role type
Director-level IT leader (Claims technology)
Builds
Guidewire ClaimCenter platform, AI/automation solutions, and claims ecosystem integrations
Domain
Insurance (P&C Specialty) + Claims Technology
Deliverable
production ML models | product features
Required skills
Multi-team delivery leadership, Claims domain knowledge, AI/ML implementation, Budgeting, Vendor management, Executive communication
Preferred skills
P&C Specialty insurance experience, Guidewire ClaimCenter/PolicyCenter/BillingCenter, GenAI/LLM integration, Cloud platforms (AWS/Azure)
Technologies
Guidewire ClaimCenter, Guidewire Cloud, AWS, Azure, GenAI, LLM, RPA, OCR, IDP
Responsibilities
Set multi-year Claims technology roadmap, Lead dedicated delivery teams (engineering, BA, QA, vendors), Own Guidewire ClaimCenter platform and cloud migration, Lead AI solutions (FNOL, document processing, fraud signals), Oversee integrations across claims ecosystem, Manage Claims IT budget and vendor contracts
Seniority
Director, hands-on IC with strategic oversight