User Terminal Operations Engineer
Core
Provide Tier 3 operational support, troubleshooting, and debugging for user terminals (UTs) in satellite communications, including firmware/software release testing and system feature deployments.
Role type
Senior IC User Terminal Operations Engineer
Builds
User terminal service reliability and operational readiness for satellite connectivity
Domain
Satellite Communications (SatCom) / RF / Aerospace
Required skills
SatCom and RF technologies, IP networks (routing and switching), Linux OS, Python programming, RF test and measuring equipment, debugging and problem solving, system engineering collaboration
Preferred skills
Cellular Technologies (3GPP/4G), electrical and mechanical skills, AI tools usage
Technologies
Linux, Python, RF test equipment, 3GPP
Responsibilities
Provide Tier 3 Operations Engineer support for User Terminal Service and Operations troubleshooting and debugging, Perform new firmware and software release planning and testing for a variety of UTs, Deliver hands on training of new features and user terminals to Operations Team and Distribution Partners, Investigate and reproduce reported issues with UT vendors engineers, Create and maintain documentation regarding existing standards and processes, Support on-call rotation for high priority escalations
Seniority
Mid-Senior, hands-on IC
