Senior Product Specialist, L2 Application Support, AVP
Core
Senior Product Specialist providing L2 application support for enterprise investment management software, focusing on system configuration, database administration, batch processing, and performance tuning for institutional clients.
Role type
Senior IC application support specialist (L2)
Builds
Enterprise investment management software solutions (State Street Alpha)
Domain
Financial services / Institutional investment / Wealth management
Required skills
SQL query optimization, database administration, system configuration, batch processing, performance tuning, system integration testing, root cause analysis, issue management, technical training, financial instruments knowledge (Fixed Income, Equity, Derivatives), relational database concepts, three-tier application architecture understanding, object-oriented programming exposure
Preferred skills
Portfolio management background, trade order and execution applications experience, trading software exposure (Bloomberg, Reuters), financial data analytics tools (Matlab, R, SAS), advanced database platform experience
Technologies
Microsoft SQL Server, Oracle, C, C#, JAVA, Python, Bloomberg, Reuters, Matlab, R, SAS
Responsibilities
Analyze and resolve complex software issues, decompose problems into primitive components, test workarounds for bugs, research third-party software components, respond to customer technical requests, maintain detailed logs of customer interactions, cross-train peers and staff, meet customer satisfaction metrics
Seniority
Senior, hands-on IC