Fraud Operations
Core
Oversees offshore fraud detection, prevention, and mitigation activities to ensure effectiveness, compliance, and regulatory adherence.
Role type
Senior IC Fraud Operations Manager
Builds
Fraud risk mitigation strategies and operational controls
Domain
Financial services / Fraud risk management
Required skills
Offshore team leadership, fraud trend analysis, process enhancement, stakeholder liaison, project management, training delivery, VBA/data tool design, regulatory compliance
Preferred skills
Experience overseeing robust fraud operations teams, controls management
Technologies
VBA, data processing tools
Responsibilities
Lead offshore fraud teams, review quality checks, develop process enhancements, manage complex operational issues, advise on control prioritization, liaise with legal enforcement agencies, manage system enhancement projects, deliver training, handle urgent customer cases, collaborate on HKMA complaints
Seniority
Senior, hands-on IC with team leadership
