VP, Product Payments Experience & Customer Loyalty
Core
Define and lead the end-to-end payer experience across Flywire's global payments platform, building a long-term payer loyalty strategy to increase conversion and retention.
Role type
VP, Product Payments Experience & Customer Loyalty
Builds
Global payer-facing payment experiences (checkout, payment flows, notifications), loyalty programs, and a unified global platform.
Domain
Fintech / Global Payments
Deliverable
product features
Required skills
Global product strategy, payments domain expertise, customer loyalty/retention program design, UX leadership, localization strategy, platform modernization, executive stakeholder management, AI-enabled product development, data-driven decision making.
Preferred skills
Experience with AI-powered product development, product analytics (Amplitude, Mixpanel, Looker, Tableau), experimentation & A/B testing, Figma, Jira & Confluence.
Responsibilities
Define vision and strategy for payer-facing payment experiences; Own Hosted Payment Pages, Checkout, payment flows, translations, notifications, email communications, and overall UX; Establish global quality standards; Improve payment completion, conversion, and customer satisfaction; Lead localization strategies across highly regulated global markets; Build Flywire's first global payer loyalty strategy; Lead consolidation of fragmented payer experiences into a unified global platform; Serve as Flywire's executive advocate for the payer; Lead and develop a global Product Management organization.
Seniority
VP, 15+ years experience
