Deputy / Assistant Personal Banking Manager - (Contact Centre, Digital Hub)
Core
Deliver personal banking services via contact centre and digital channels, managing inbound/outbound calls and e-Channel interactions to meet customer financial needs and achieve business targets.
Role type
Personal Banking Manager (Contact Centre)
Builds
One-stop personal banking services for retail customers
Domain
Retail Banking
Deliverable
client delivery
Required skills
Retail banking services and products knowledge, Insurance and investment products knowledge, Cross-selling, Customer relationship management, Complaint handling, Organizing and problem-solving, PC applications proficiency
Preferred skills
IIQE and HKSI qualifications, Diploma or above
Technologies
MS Office, Chinese inputs