Customer Onboarding Manager
Core
Help new clients navigate from initial contact and registration to confident daily use of Posbox, a fiscalization system for SMEs.
Role type
Customer Onboarding Manager
Builds
Onboarding workflows and client integration into daily business processes
Domain
Fintech / Fiscalization
Deliverable
product features
Required skills
Client needs analysis, product configuration, demo delivery, CRM management, feedback structuring, metrics tracking
Preferred skills
Cross-functional collaboration, process improvement
Technologies
CRM systems
Responsibilities
Process inbound client inquiries, conduct product demos and consultations, integrate Posbox into client business processes, structure and relay client feedback to product teams, track onboarding metrics and propose improvements