Senior Security Support Specialist
Core
Assist policyholders in using cybersecurity tools to improve risk posture and prevent cyberattacks, while acting as a subject-matter expert for peers and stakeholders.
Role type
Senior Security Support Specialist (IC with leadership responsibilities)
Builds
Coalition's security products, underwriting algorithms, risk management apps, and team documentation
Domain
Cybersecurity / Insurance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Security analysis, security engineering, incident response, security product support, risk assessment, technical support, security architecture knowledge, cloud security, SIEM/log analysis tool administration, vulnerability scanning, executive communication, mentoring
Preferred skills
Experience with mid-market and large enterprise environments, exposure to network threat lifecycles and TTPs, ability to translate technical risk into business terms
Technologies
Vulnerability scanners, SIEM, log analysis tools, external scanning platforms, Coalition's security stack
Responsibilities
Independently review and analyze security posture of insureds and prospective insureds; Evaluate customer security programs and develop tailored recommendations; Advise technical and non-technical stakeholders on security architecture and control effectiveness; Provide technical support for security products via ticketing and phone calls; Participate in Claims Feedback Loop to identify root-cause indicators; Notify policyholders about emerging threats; Create and maintain team documentation and runbooks; Lead team initiatives related to toolset enhancement and process changes
Seniority
Senior, hands-on IC with leadership and mentorship responsibilities
