Helpdesk Specialist
Core
Ensuring reliable operation and scaling of physical IT infrastructure, including hardware installation, cabling, and server room maintenance.
Role type
Helpdesk Specialist (Physical IT Infrastructure)
Builds
Physical IT infrastructure (workstations, server rooms, cabling)
Domain
IT Infrastructure / MilTech
Deliverable
physical/clinical work
Required skills
Network principles (Ethernet, TCP/IP), manual tool usage, local network installation, hardware mounting, workstation setup, OS troubleshooting (Windows, MacOS), user support
Preferred skills
ISP installer/engineer experience
Responsibilities
Physical connection and setup of equipment at workstations, cabling and cable management in the office, server room equipment mounting and patch panel cabling, primary hardware diagnostics and network connection troubleshooting, interaction with IT team for network stability, IT equipment inventory and order maintenance, basic OS and corporate software troubleshooting