Specialist, Technical Support, Poultry, EMEA
Core
Provide technical support and expertise to customers, regional support teams, and field service teams for high-level food processing equipment and control systems.
Role type
Technical Support Specialist (Food Processing Equipment)
Builds
Service documentation, knowledge base, and technical solutions for food processing machinery
Domain
Food processing / Industrial machinery / Control systems
Deliverable
client delivery
Required skills
Mechatronics/Mechanical/Electrical/Software engineering background, strong technical knowledge of food processing equipment and control systems, analytical problem-solving, case management, stakeholder communication
Preferred skills
Field service experience, experience creating service documentation
Technologies
Control Systems, Installed Base Management system
Responsibilities
Solve cases online/remotely and decide on follow-up actions, advise internal stakeholders on technical solutions, process field service debriefings, update machine information in systems, create and maintain service documentation, monitor technical feedback to identify structural issues, support regional knowledge building
Seniority
Individual Contributor, mid-level specialist