Senior Analyst, Cyber Service Delivery Governance
Core
Ensuring Cyber Security services are delivered according to standards and SLAs, creating performance reports, and acting as a liaison between stakeholders to drive continuous improvement.
Role type
Senior Analyst, Cyber Service Delivery Governance
Builds
Cyber Security service delivery, performance reports, and service review packs
Domain
Financial markets infrastructure and data / Cyber Security
Deliverable
dashboards & analysis
Required skills
Proficiency in control frameworks (NIST, COBIT, ISO27001), understanding of Cyber and Technology Service Management principles, management and operational reporting, ability to build compelling PowerPoint presentations, critical thinking, objective analysis
Preferred skills
ITIL certification, recognized Cyber Security qualification, degree or master's in Cyber Security/Information Security/IT Management, familiarity with risk frameworks, proficiency in visualizing sophisticated concepts
Technologies
NIST, COBIT, ISO27001, ITIL
Responsibilities
Monitoring service delivery against SLAs and tracking performance metrics, creating and maintaining performance reports with KPIs, acting as a liaison between internal clients, technical teams, and cyber security teams, assisting in developing the Cyber Service Catalogue and supporting service transition processes, analyzing workflows to identify inefficiencies and recommend improvements
Seniority
Senior, hands-on IC
