Fully Accredited Client Care Counsellor – Advice Line (Isle of Ireland)
Core
Provide immediate telephone, SMS, and chat crisis counselling and short-term interventions to individuals in distress, conducting screening and risk assessments for suicide, self-harm, child welfare, and substance use.
Role type
Senior IC EAP Client Care Counsellor (Psychotherapy)
Builds
Digital EAP service for insurers, educators, and employers
Domain
Mental health / Digital health
Deliverable
client delivery
Required skills
Crisis containment, suicide and self-harm risk assessment, child welfare assessment, substance use assessment, screening assessments, clinical case management, digital literacy, confidentiality and safeguarding
Preferred skills
CBT-informed approaches, previous EAP service experience, crisis phone line experience
Technologies
Digital case management systems, livechat, WhatsApp
Responsibilities
Conduct screening and needs assessments; Perform crisis containment and safety planning; Provide immediate telephone and chat counselling; Maintain accurate clinical records; Meet call volume and quality targets; Operate within EAP policies and guidelines.
Seniority
Senior, hands-on IC