Client Support Specialist
Core
Execute operational tasks and manage client requests for retail and fashion brands, ensuring accurate delivery of digital merchandising and product content.
Role type
Client Support Specialist
Builds
Operational support for client programs in retail technology and AI-powered product experiences
Domain
Retail / Fashion / E-commerce
Required skills
Client request management, Product style attribution, Image editing and quality control, Cross-functional collaboration, Issue identification and escalation, Process and quality assurance, Workload coordination, Time management, Problem-solving, Adaptability
Preferred skills
Fashion/retail/e-commerce experience, Digital merchandising knowledge
Technologies
None stated
Responsibilities
Manage and execute assigned operational tasks for client accounts, Complete client-related activities including setup checklists and gallery maintenance, Oversee product style attribution and taxonomy updates, Execute image editing activities and monitor visual asset quality, Receive and prioritize client requests from Client Success team, Coordinate activities with international operations teams, Keep Client Success team informed of task progress and issues, Identify blockers and escalate issues when needed, Follow established workflows to maintain operational excellence, Collaborate with Client Support Manager to manage priorities and workloads
Seniority
Junior, 0-2 years experience