Director of Operations
Core
Lead a large-scale operational portfolio delivering essential home care, retirement living, and residential aged care services across a regional area.
Role type
Senior operational leader (Director of Operations)
Builds
Home care and aged care service delivery networks
Domain
Aged care / Healthcare / Community services
Required skills
Senior operational leadership, managing geographically dispersed workforces, operational performance management, workforce optimisation, budget management, business transformation, building high-performing leadership teams, navigating regulated environments
Preferred skills
Experience in aged care, healthcare, or complex multi-site service environments
Responsibilities
Lead operational, customer, workforce, quality and financial outcomes across a regional portfolio; Lead, develop and coach Operations Managers and regional leadership teams; Drive performance against service delivery, workforce, customer, quality and financial KPIs; Maintain accountability for regional budget performance and financial sustainability; Drive workforce productivity, utilisation, service growth and operational efficiency initiatives; Lead regional implementation of strategic projects, operational improvements and organisational change initiatives; Ensure services are delivered safely and in line with regulatory, funding and contractual requirements; Build strong relationships with customers, government stakeholders, community partners and sector networks; Partner with Commercial, Finance, Workforce, Quality and People & Culture teams to deliver improved business outcomes; Foster a culture of accountability, operational excellence and continuous improvement
