APS6 Senior Service Management Officer
Core
Coordinate and manage detailed technical implementation schedules and release planning for the National Disability Insurance Scheme (NDIA), supporting program delivery and strategic outcomes.
Role type
Senior IC Release and Environment Manager
Builds
Release management processes and schedules for multiple applications across various portfolios (Salesforce, MuleSoft, EDW, SAP, APIC, Environments, Data)
Domain
Public sector / National Disability Insurance Scheme / ICT Release Management
Required skills
Release Management, Change Management, Project Management, Stakeholder Management, Scheduling, Compliance, Testing, Planning, Business Requirements, Continuous Improvement
Preferred skills
SAP, Hardware, Data, Security, Engineering, Support, Development, Reviews, Insurance, Suppliers
Technologies
Salesforce, MuleSoft, EDW, SAP, APIC
Responsibilities
Support establishment and maintenance of Release Management processes; Coordinate and manage releases across multiple applications and portfolios; Conduct Release Readiness, Milestone, and Business Go/No-Go reviews; Liaise with delivery partners including NDIA teams, Services Australia, and commercial vendors; Ensure adherence to ICT Change Processes including Cyber assessments and Penetration testing; Contribute to Release Reporting and ICT Change Management activities.
Seniority
Senior, hands-on IC