Customer Banking Specialist - Baulkham Hills
Core
Serve as the public face of CommBank at a retail branch, delivering seamless banking experiences and holistic financial solutions to personal and small business customers.
Role type
Retail Banking Specialist (IC)
Builds
In-branch banking services, credit product applications, and digital banking adoption for 10M+ customers.
Domain
Financial Services / Retail Banking
Deliverable
client delivery
Required skills
Customer service, financial product knowledge (Home Loans, Business Banking, Financial Advice), in-branch technology demonstration, problem solving, risk-adverse culture adherence
Preferred skills
Experience in Financial Services, Retail, or Hospitality, ability to articulate financial terms, holistic solution design
Responsibilities
Conduct in-depth customer conversations regarding banking needs, support account maintenance and credit applications, demonstrate digital banking options, solve customer problems while adhering to risk procedures
