Technical / Mechanical Support Engineer
Core
Develop and review service products, tactical/strategic technical solutions, and go-to-market strategies to increase revenue for JBT Marel equipment in Southern Africa.
Role type
Mechanical Engineer (Technical Support & Service Product Development)
Builds
Service products, upgrade kits, 'as-built' diagrams, process documentation, and technical solutions for field technicians and customers.
Domain
Food processing machinery manufacturing and after-sales service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mechanical engineering, mechatronics, SolidWorks, equipment design, warranty process management, customer relationship management, technical documentation, cross-functional collaboration, RFP preparation, regional market dynamics knowledge
Preferred skills
Strategic thinking, change implementation, problem-solving, proactive improvement, emergency handling
Technologies
SolidWorks
Responsibilities
Develop service products and go-to-market strategies; create and maintain as-built diagrams and process documentation; manage warranty processes and repair proposals; provide engineering support to field technicians and on-site coordinators; liaise with international offices on equipment developments; present technical solutions to management and customers.
Seniority
Mid-level, hands-on IC