Customer Service Manager
Core
Lead a Guest Service team to deliver exceptional customer experiences, oversee daily branch operations, and drive sales and profitability for an RV rental business.
Role type
Senior IC Customer Service Manager (Automotive/RV)
Builds
RV rental fleet operations and customer service experiences
Domain
Automotive/RV rental industry
Required skills
Team leadership and mentorship, Financial strategy and acumen, Sales target achievement, Operational oversight, Conflict resolution, Health and safety compliance
Preferred skills
Diploma or certificate in business/frontline management/tourism, Valid open driver's licence
Technologies
None stated
Responsibilities
Lead and mentor a high-performing Guest Service team, Oversee daily branch administration and vehicle handling, Develop and implement financial strategies to boost profitability, Drive sales and achieve branch targets, Ensure compliance with health and safety policies, Resolve customer challenges professionally
Seniority
Senior, hands-on IC