Expert Support Engineer - Cloud
Core
Providing technical and non-technical support for BY Planning solutions in Demand/Fulfillment/Supply Planning across Retail and Manufacturing verticals.
Role type
Senior Support Engineer (Supply Chain Planning)
Builds
Stability and functionality of BY Demand, BY Fulfillment, and BY Inventory Optimization solutions on MS Azure.
Domain
Supply Chain Planning / Retail & Manufacturing
Deliverable
client delivery
Required skills
Root cause analysis, SLA adherence, product certification, solution design collaboration, change management, KPI improvement, performance tuning, cross-functional collaboration
Preferred skills
Experience with SAP-IBP/APO, o9, Kinaxis, Relex
Technologies
MS Azure, PL/SQL, RDBMS
Responsibilities
Analyze issues and identify root causes, verify system business functions and data integrity, document learning and build knowledge content, represent product vision and roadmaps, collaborate with architects to stabilize systems, manage new rollouts and change requests, serve as single point of contact for customer requests.
Seniority
Senior, hands-on IC
