Service Excellence, Performance Specialist
Core
Generate insights into JBT Marel Poultry business to optimize value creation and support global sales & service teams in reaching business objectives.
Role type
Senior Business Analyst / Service Performance Specialist
Builds
Dashboards, reports, and BI solutions for service performance monitoring and strategic initiative tracking.
Domain
Food machinery manufacturing / Business Intelligence / Service Operations
Deliverable
dashboards & analysis
Required skills
Data modeling, SQL, Power BI, MS Excel, data governance, root cause analysis, project leadership, ERP/CRM systems familiarity, statistical methods
Preferred skills
Lean 6 Sigma (Green/Black Belt), data engineering (Python), field service management systems, multi-cultural organization experience
Technologies
Power BI, SQL, Excel, Python, Enterprise Data Warehouse
Responsibilities
Lead BI projects translating business needs into objectives; design and model BI solutions; perform analysis to identify service performance gaps; prepare performance reports for regional collaboration; support continuous improvement actions; maintain BI systems and user governance.
Seniority
Senior, hands-on IC with project leadership