Customer Support Administrator
Core
On-site and office-based support for a new online booking platform used by the public to book parks and reserves.
Role type
Customer Support Administrator
Builds
Public access to a digital booking system for local government parks and reserves
Domain
Public sector / Local government / Parks and recreation
Deliverable
client delivery
Required skills
Customer service, digital platform navigation, community engagement, data recording, phone/email communication
Preferred skills
Experience with TechOne, Content Manager/TRIM, Authority, or Pathway systems
Responsibilities
Support public users with the new online booking platform, respond to enquiries via phone/email/face-to-face, provide on-site support at parks and reserves, act as a concierge and ambassador, record customer feedback to improve the system
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