Claims Delivery Enablement Specialist Hybrid
Core
Provide technical leadership across end-to-end insurance claims and underwriting operations, establishing quality frameworks and driving operational uplift for a superannuation fund.
Role type
Senior operational specialist (insurance claims & underwriting)
Builds
Claims delivery frameworks, governance practices, and continuous improvement programs for life insurance products.
Domain
Superannuation and Life Insurance
Deliverable
Dashboards & analysis
Required skills
Insurance claims assessment, case management, regulatory compliance (SIS legislation), data-led continuous improvement, stakeholder partnership, performance reporting, roadmap governance, training framework design
Preferred skills
AIA certification, tertiary qualifications in related discipline
Technologies
None stated
Responsibilities
Lead and govern the Claims Delivery & Enablement Framework; Embed governance practices for Trustee obligations and regulatory compliance; Drive data-led continuous improvement for decision timeliness and cost-to-serve; Translate strategic initiatives into operational outcomes; Develop performance reporting and metrics; Lead the Insurance Claims Delivery Roadmap; Govern training and knowledge management frameworks.
Seniority
Senior, hands-on IC