Senior / Staff Product Analyst - (Logistics, Service)
Core
Spearhead data strategy for the Logistics Service product line (user support, agent CRM, chatbots) to optimize last-mile delivery efficiency and customer experience.
Role type
Senior/Staff Product Analyst (Logistics & Service)
Builds
User support applications, agent CRM products, and chatbots for global delivery operations.
Domain
Logistics, Last-mile delivery, Customer Support
Deliverable
dashboards & analysis
Required skills
SQL, Python, A/B testing design, Data pipeline design, Causal inference, Strategic thinking, Stakeholder influence
Preferred skills
GenAI automation, Analytics engineering, Mentoring
Technologies
BigQuery, Snowflake, Tableau, Looker
Responsibilities
Define North Star metrics and leading indicators; Influence product roadmap via quantitative analysis; Plan and execute A/B tests; Build scalable analytics infrastructure; Mentor other analysts and champion data-driven mindset.
Seniority
Senior (hands-on IC) / Staff (strategy & mentorship)
