Product Manager - (Logistics, Service Automations)
Core
Own automations and image validation tools that enable AI Agents to resolve customer, rider, and vendor issues (refunds, missing items) across 60+ markets.
Role type
Product Manager (Service Automations & AI Integration)
Builds
Service action automations, image validation validators, and AI Agent tooling for self-serve support.
Domain
Logistics, Last-mile delivery, AI/ML
Deliverable
product features
Required skills
Product management, AI/ML product integration, Data analysis (SQL, BigQuery), Stakeholder influence, Roadmap prioritization, Fraud prevention strategy
Preferred skills
Service tooling experience, AI-driven product experience, SQL/Analytics proficiency
Technologies
SQL, BigQuery, Firebase, Google Analytics, Data Studio
Responsibilities
Own critical automations within the support journey; Balance user experience with business protection against bad actors; Drive product and business metrics (automation rate, cost savings, fraud prevention); Balance new features with technical health; Collaborate with AI Agent squads; Align and influence multiple stakeholders.
Seniority
Mid-Senior (4+ years experience)
