Service Reliability Lead 100% (f/m/d)
Core
Define, drive, and continuously improve Service Reliability practices across six Agile Release Trains (ARTs) to build resilient, observable, and business-critical services.
Role type
Senior Service Reliability Lead (SRE/ITSM Strategy)
Builds
A scalable Service Reliability practice, governance frameworks, and observability standards for global delivery teams.
Domain
Financial Services / Digital Transformation / SRE & ITSM
Required skills
Service Reliability strategy, Site Reliability Engineering (SRE), IT Service Management (ITSM), observability, SLI/SLO/SLA definition, error budget management, incident analysis, stakeholder management, Agile Release Trains (ARTs), organizational leadership
Preferred skills
Splunk, Grafana, Prometheus, ServiceNow, Jira, Confluence, production support models, automation
Technologies
Dynatrace, Splunk, ServiceNow, Jira, Confluence, Grafana, Prometheus
Responsibilities
Establish and evolve the Service Reliability framework; define reliability principles and governance; drive adoption across ARTs; co-create observability and monitoring strategy; design executive and operational dashboards; analyze production incidents and telemetry; coach teams on reliability concepts; act as trusted advisor to senior stakeholders; drive initiatives to reduce incidents and improve availability.
Seniority
Senior, hands-on IC with strategic scope