Service Reliability Lead 100% (f/m/d)
Core
Define, drive, and continuously improve Service Reliability practices across six Agile Release Trains (ARTs) to build resilient, observable, and business-critical services.
Role type
Senior Service Reliability Lead (SRE/ITSM)
Builds
Service Reliability framework, governance models, observability strategy, and operational dashboards
Domain
Financial Services / Digital Transformation
Required skills
Service Reliability, Site Reliability Engineering (SRE), IT Service Management (ITSM), observability, monitoring, service health management, SLI/SLO/SLA definition, error budget frameworks, stakeholder management, Agile Release Trains (ARTs), strategic planning
Preferred skills
Splunk, Grafana, Prometheus, automation, incident analysis
Technologies
Dynatrace, Splunk, ServiceNow, Jira, Confluence, Grafana, Prometheus
Responsibilities
Establish and evolve Service Reliability framework and standards; Co-create observability and end-to-end monitoring strategy; Design and maintain executive and operational dashboards; Coach ARTs and Engineering Leads on reliability concepts; Analyze production incidents and telemetry data; Facilitate operational readiness reviews; Drive initiatives to reduce production incidents and improve service availability.
Seniority
Senior, hands-on IC with strategic leadership
