Platform Engineer - NOC Level 2
Core
Support and maintain complex platform infrastructure within a mission-critical, 24x7 operational environment for nationally significant services.
Role type
Senior IC Platform Engineer (NOC L2)
Builds
Enterprise platform infrastructure reliability, availability, and performance
Domain
IT Operations / Managed Services / National Infrastructure
Required skills
Windows Server administration, RHEL/Linux administration, Active Directory services, VMware and vSAN management, Cisco HyperFlex, Cohesity backup solutions, Ansible automation, Packer, GitLab CI/CD, LogicMonitor, change control management, incident troubleshooting, capacity planning, technical documentation, mentoring Level 1 engineers
Preferred skills
Privileged Access Management (PAM) solutions, Infrastructure-as-Code (IaC), ITIL/ISO27001 frameworks, advanced Ansible development
Technologies
Windows Server, RHEL, Active Directory, VMware, vSAN, Cisco HyperFlex, Cohesity, Tanium, SFTP, Ansible, Packer, GitLab, LogicMonitor, XTAM/Imprivata
Responsibilities
Investigate and resolve incidents within SLAs, proactively identify and resolve operational issues, plan and implement infrastructure changes, monitor system performance and capacity, support problem management and recurring issue resolution, develop automation to reduce manual effort, test software releases and patches, create technical documentation, onboard new environments, mentor Level 1 engineers, operate within security and compliance frameworks, participate in 24x7 on-call support
Seniority
Mid-Senior, hands-on IC