Program Manager, ReLo, L5, Supply Chain AU
Core
Design and implement reverse logistics programs to optimize end-to-end returns processing, including customer returns, vendor returns, and removal volumes, while driving continuous improvement in processing time, costs, and customer experience.
Role type
Senior Program Manager, Supply Chain (Reverse Logistics)
Builds
End-to-end reverse logistics processes, capacity planning models, forecasting tools, and executive-level performance dashboards
Domain
E-commerce Supply Chain / Reverse Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, capacity planning, forecasting, data analysis, process improvement, stakeholder management, SQL, Excel (Pivot Tables, VLookUps)
Preferred skills
Experience with automation solutions, experience with inventory disposition strategies
Technologies
SQL, Excel
Responsibilities
Design and implement reverse logistics programs, develop capacity planning models and forecasting tools, partner with operations teams to streamline returns workflows, analyze returns data to identify trends and implement process improvements, create executive-level reports and dashboards
Seniority
Senior, hands-on IC