Senior Network Support Engineer | ThousandEyes
Core
Proactively identify and resolve complex connectivity challenges for enterprise customers to drive global network infrastructure stability and performance.
Role type
Senior Network Support Engineer
Builds
End-to-end lifecycle of network support initiatives and robust troubleshooting documentation/diagnostic tools
Domain
Networking, Cloud Infrastructure, Digital Experience Assurance
Required skills
Application and network protocols (HTTP, DNS, TCP/IP, BGP), Cloud-based SaaS administration, Linux system administration, Automation and virtualization technologies
Preferred skills
Cisco CCNA/DevNet or Cloud (AWS) certification, Strategic problem-solving, Cross-functional leadership
Technologies
HTTP, DNS, TCP/IP, BGP, Linux, Containers, VMware, Cloud SaaS
Responsibilities
Proactively identify and resolve complex connectivity challenges, Orchestrate end-to-end lifecycle of network support initiatives, Develop robust troubleshooting documentation and advanced diagnostic tools, Meet aggressive service-level agreements and reduce mean-time-to-resolution, Maintain superior operational standards through data-driven metrics, Simplify complex workflows for technical teams
Seniority
Senior, hands-on IC
