Customer Program Manager
Core
Leads and manages the full lifecycle of customer-facing projects and programs across Cisco technologies, ensuring alignment with customer business goals and Cisco's strategic objectives.
Role type
Senior IC Customer Program Manager
Builds
Large-scale, strategic projects and programs for high-value customers
Domain
Technology services / IT infrastructure
Required skills
Project lifecycle management, cross-functional collaboration, stakeholder alignment, financial forecasting, risk management, contract negotiation, change management, technical domain knowledge, team leadership, continuous improvement
Preferred skills
PMP certification, CPMAI certification, technical certifications (CCST Networking, CCST Security, CCNA)
Technologies
Cisco operational tools, AI and automation tools, PMI methodologies, Agile
Responsibilities
Manage project-level budget execution and financial forecasting; coordinate with vendor management teams to source bids and create statements of work; lead planning, design, and implementation of complex project plans; monitor delivery performance and financial health; coach project teams on technical delivery standards; drive unified engagement across Delivery, Sales, and Business Development; provide leadership and mentorship to project/program managers
Seniority
Senior, hands-on IC with mentorship responsibilities
