Solutions Architect
Core
Translate sophisticated aftermarket and service supply chain requirements into functional architectures, process flows, and system improvements to drive operational efficiency and SLA attainment.
Role type
Senior IC Solutions Architect (Service Supply Chain)
Builds
Scalable enterprise IT solutions for Order Management, Reverse Logistics, Depot Repair, Spares Inventory, and Financial Settlements.
Domain
Technology / Service Supply Chain / Reverse Logistics
Required skills
Functional architecture design, Service Supply Chain domain expertise, RMA and warranty entitlement workflows, System integration specifications (REST/SOAP APIs), Data mapping and schema definition, SQL querying, Business process modeling, Agile/Scrum methodologies, Root Cause Analysis (RCA), Documentation and governance
Preferred skills
High-tech/electronics hardware industry experience, Integration middleware (Kafka, MuleSoft, Tibco), WMS/TMS integration, Enterprise project management tools (Jira, ServiceNow), AI-enabled efficiency tools, Supply chain digital twin frameworks
Technologies
REST/SOAP APIs, Kafka, MuleSoft, AWS, GCP, Tibco, EDI/B2B gateways, Jira, Confluence, ServiceNow, SQL
Responsibilities
Translate business requirements into functional architectures and user journeys, Configure service supply chain applications and platforms, Analyze end-to-end service supply chain to identify bottlenecks and automation opportunities, Lead functional configurations and test execution (SIT/UAT), Partner with operations and engineering teams to deliver E2E capabilities, Triage functional issues and drive corrective actions, Author user stories, FRDs, and system interaction diagrams, Guide data validation and master data governance
Seniority
Senior, hands-on IC
