Technical Consulting Engineer
Core
Provide expert technical support and fix complex issues in Routing, Switching, Security, and Virtualization architectures for global enterprise clients while maintaining advanced lab environments.
Role type
Senior Technical Consulting Engineer (Networking)
Builds
Robust test beds, lab environments, and digital intellectual capital for rapid issue resolution.
Domain
Networking, Security, Virtualization, Enterprise Infrastructure
Required skills
Advanced troubleshooting, Cisco device installation and configuration, Layer 1 & 2 Networking fundamentals, Routing and Switching (OSPF, BGP), IP addressing/subnetting, Firewalls & VPNs (NGFW, IPsec/SSL), Threat Defense (IDS/IPS, Zero Trust), Automation and diagnostic tools, Bug reporting and system-level improvements, Mentoring peers
Preferred skills
Extensive experience running and maintaining test beds for global enterprise clients, Rapid environment provisioning and configuration, Collaborative queue management, Cross-product knowledge and systems-level thinking, Cross-team collaboration and knowledge sharing
Technologies
Cisco, OSPF, BGP, NGFW, IPsec, SSL, IDS, IPS, Zero Trust, AI capabilities
Responsibilities
Conduct advanced troubleshooting to resolve customer technical support requests and complex problems across Routing, Switching, Security, and Virtualization architectures. Partner with customers, engineering, and internal collaborators to drive issue resolution, improve product quality by submitting bug reports, and streamline operations. Build and maintain lab environments and digital intellectual capital, using AI capabilities, automation, and diagnostic tools. Mentor peers and team members to drive individual development and foster collective growth.
