Technical Product Manager - AI Native Professional Services
Core
Lead the Professional Services half of Cisco CX's AI-native delivery shift by owning key artifacts like the Single case-based orchestrator for lifecycle of services offered by Cx Delivery including Plan Design, Implement and Operate end to end workflow.
Role type
Senior IC Technical Product Manager (AI Native Professional Services)
Builds
Autonomous Domain Blocks, autonomy tiers, confidence scoring, and compliance automation for enterprise IT operations
Domain
Networking infrastructure and AI-driven automation in Professional Services
Deliverable
production ML models
Required skills
AI/ML product strategy, event-driven or state-machine-based workflow design, enterprise IT operations, networking services, automation platforms
Preferred skills
AI Native product offerings, confidence/autonomy scoring, RACI-based governance models, AI-driven automation in Professional Services
Technologies
Cisco IQ, AgenticOps, AI Canvas, CMMN, BPMN
Responsibilities
Drive design and execution of autonomous Domain Blocks, Develop and implement autonomy tiers and compliance automation, Collaborate cross-functionally to track and enhance PS delivery autonomy rates
Seniority
Senior, hands-on IC
