Technical Consulting Technical Leader
Core
Provide 2nd and 3rd tier technical support and escalation for Canadian Critical National Infrastructure and government customers, leading problem resolution for network outages and debugging device/network issues.
Role type
Senior IC Technical Consulting Leader (Network Infrastructure)
Builds
Shared lab environments, automation assets, and AI tools to improve service delivery.
Domain
Network Infrastructure / Critical National Infrastructure
Required skills
Debugging & troubleshooting Cisco Data Center Compute environments, Cisco UCS, Cisco HyperFlex, break/fix problem-solving, translating technical challenges into product feedback, developing automation assets, AI tools development.
Preferred skills
Cisco Intersight, UCS Manager, CCNP/CCIE certification, working in Government Classified Air-Gapped environments, bilingual proficiency in Canadian French and English.
Technologies
Cisco UCS, Cisco HyperFlex, Cisco Intersight, UCS Manager, AI tools.
Responsibilities
Serve as escalation point for network issues, develop shared lab environments to simulate customer networks, build automation and AI tools for service delivery.
Seniority
Senior, hands-on IC
